Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped according to the shipping method you selected at checkout.
Shipping Rates & Delivery Times
Shipping costs and estimated delivery times are calculated and displayed at checkout. Delivery times may vary depending on your location and carrier delays.
Shipping Destinations
We currently ship domestically and to select international destinations. Available shipping options will be shown at checkout. If your location is not available at checkout, we unfortunately do not ship there at this time.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking to update.
Delays
Shipping delays can occasionally occur due to factors outside our control, such as carrier issues, customs processing, or high-demand periods. We appreciate your patience in these cases.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at support@neuroganhealth.com within 30 days of delivery so we can assist you.
Contact Us
If you have any questions about shipping, feel free to contact us at support@neuroganhealth.com.
