Return Policy
Enjoy the freedom to change your mind
Pick a product
Purchase any Neurogan Health product, and we’ll get it to you ASAP. Our 30 day free trial is available to every first-time customer. Yay!
Give it a try for 30 days
Your 30 day trial starts the day you get your product in the mail.
Feel Free to Change Your Mind
If our product isn’t the right fit for you for any reason within the 30 day trial, please contact our support team via phone, email, or chat to get started with your return.
What our customers have to say about our service
“Seller was very quick to respond with any issue or concern I had” - Diana D.
“Conscientious seller that follows up with buyers to make sure the product arrived safely. Much appreciated.” - Eric R.
“No issues with order or delivery. Seller also checked in to ensure product was delivered in good condition.” - Marianna K.
“Great experience. There was a minor problem, but customer service cleared it up immediately. Thank you!” - Philip L.
“Great service & products.” - Charles B.
“Excellent company, great products.” - Jerry C.
Frequently Asked Questions
Does the guarantee apply to multiple products?
The guarantee applies to only one product per customer. If you’ve never tried CBD before, we suggest choosing one product to try first before branching out to other products. If you choose to order multiple, only one product will be eligible for a refund at the end of your trial period.
How do I return my order?
If you wish to return a Neurogan product, please reach out to our customer care team and we’ll be in contact with you in 1-2 business days with more instructions on how to move forward. E-mail us at support@neurogan.com or give us a call at (US) 1-858-832-2065 / (EU) 44-203-129-2014.
Why do you offer a 30 day Risk Free Trial?
CBD is coming into the hands of many people for the very first time, so we know it’s likely that you’ve never tried it before and you aren’t sure what to expect. So, as you put trust in us to deliver a great quality product, we want to return the favor by giving you the chance to see if CBD is right for you.
See more frequently asked return & exchange questions
If your question wasn’t answered above, please don’t hesitate to reach out!
(858) 832-2065
P.S. You can reach us any time 24/7.