Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@neuroganhealth.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@neuroganhealth.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

90-Day Money-Back Guarantee

Give your routine a fair try. If your first 2- or 3-pack subscription order isn't right for you, send it back within 90 days of delivery, empty bottles included, and we'll refund what you paid for the products. For that order this replaces the 30-day, unopened-item rules above.

What's covered

• The first order of your first 2-pack or 3-pack Subscribe & Save subscription with us, bought on neuroganhealth.com. Restarting a cancelled subscription, or starting a later one, does not start a new guarantee.
• One guarantee claim per customer.
• Not covered: renewal orders and one-time purchases (our standard 30-day policy applies), orders from Amazon, other retailers or resellers, wholesale orders, and orders of more than two packs of the same product.
• Orders placed before October 23, 2026 keep the guarantee terms shown when they were placed.

How to claim

1. Start your claim within 90 days of the delivery date shown by the carrier: email support@neuroganhealth.com with your order number.
2. Tell us briefly how you used the product: for how long, how often, and how you took or applied it. Add a photo of the bottles or jars from the order with the lot numbers showing.
3. Priority review: include your completed habits tracker and we look at your claim first.
4. Within 2 business days we reply with a return number (RMA) and the return address.
5. Send back every bottle and jar from the order, opened or unopened, empties included, plus the mystery gift if it is unopened. Post it within 14 days of getting your RMA. Return shipping is at your cost; please use a tracked service.
6. We refund within 10 business days of receiving your return, to the original payment method.

What we refund

• The full price you paid for the products in that order. Shipping and taxes are refunded where the law requires it.
• The extras don't reduce your refund. Codes you haven't used yet are cancelled when we refund.
• The sleep gummies code and the $20 credit arrive in your welcome email.
• If bottles are missing from the return, or the lot numbers don't match your order, we refund the bottles from your order that we receive.

Your subscription

A claim cancels your subscription from the day you start it. A renewal box that has already shipped falls under our standard 30-day policy.

Fair use

• A chargeback or payment dispute on the same order pauses the claim; we won't refund twice.
• We can decline a claim when there is clear evidence of misuse: several accounts, repeat claims, resale, or products returned from a different order or seller.
• Products that have been altered or refilled are not covered.

We review these cases by hand and tell you why. You can reply to appeal. Accounts that misuse this policy may lose the guarantee on future orders.

Good to know

• Results vary from person to person. This guarantee covers your satisfaction; it is not a promise of any result.
• Our supplements are not intended to diagnose, treat, cure or prevent any disease. Hair and face products are for cosmetic use.
• If you have a reaction, stop using the product and talk to your doctor, then contact us. The guarantee still applies.
• We may update this policy. The version in place on the day you ordered applies to that order. Effective October 23, 2026.
• Questions: support@neuroganhealth.com · (858) 832-2065.